Print

Training >> Browse Articles >> Career Advancement

+10

7 Things Firefighters Should Never Say

7 Things Firefighters Should Never Say

By Dr. George J. Thompson

6. “CALM DOWN!”

Consider this verbal blunder. You approach some angry folks and you most naturally say, “Hey, calm down!” This command never works, so why do we always use it? Because it flows naturally from our lips!

What’s wrong with it? One, the phrase is a criticism of their behavior and suggests that they have no legitimate right to be upset. This means that rather than reassuring them that things will improve, which should be your goal, you have created a new problem. Not only were they upset to begin with, but now they need to defend their reaction to you. Double the trouble!

What’s more appropriate, is to put on a calming face and demeanor, look the person in the eye and say gently, “It’s going to be all right. Talk to me. What’s the matter?” The phrase "What’s the matter?’ softens the person up to talk and calm down; where ‘Calm down’ hardens the resistance. The choice is yours.

See #5 »


Recent Activity

D1063-2_max30
lil_kay commented on: "Trevor Hamby", about 11 hours ago.
Img_803190756835056_max30
Thambone74 commented on: "kay couch", 1 day ago.
Debs_pics_from_galaxy_cell_phone_1853_max30
Dmmyr received the quiz result of "51-75% correct", 5 days ago.
Photo_user_blank_big
itz_goofy received the quiz result of "Stay away from the fire house until you study up!", 5 days ago.
Images_max30
Ravenfirefighter commented on: "Eddie Howard", 6 days ago.