9-1-1 Communications Director

The 911 Communications Director works cooperatively with participating agencies for computer-aided dispatch of fire and EMS while supervising clerical and professional employees. You will direct the daily operations of a large emergency communication center; develop operational policies and procedures to implement objectives; plan and budget for existing and future staffing needs, technology replacement and other resources among several other duties. Must prove competency in high-pressure environments.

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Emergency Dispatcher

Dispatchers are responsible for handling calls for assistance from the public (often through 911 systems) and dispatching the appropriate type of emergency response units. Dispatchers must be able to obtain enough detail from the situation to properly determine the type, seriousness, and location of the emergency. They operate out of police station or centralized command center and often remain on the line with those requesting assistance to monitor the situation. After each situation, a Dispatcher is responsible for maintaining a detailed log of all activity that occurred during their shift.

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